Case Study

The Pauquette Center for Psychological Services – Positioned for growth with a Managed IT Department

The Pauquette Center for Psychological Services

Company Bio
The Pauquette Center for Psychological Services is a multidisciplinary clinic, providing a wide range of psychological and mental health services. The staff is trained and skilled in providing treatment for serious mental health and substance abuse problems and remains strongly tied to community.

Pauquette Center for Psychological Services has been serving Wisconsin since 1965.

“Having a partnership with 411 IT Group is imperative for our company to meet today’s IT needs and to expand our business while having the peace of mind that all of our information is always secure.” – Peter Schuster, Director of Business Operations


The Pauquette Center for Psychological Services has a portfolio of 6 communities across the state of Wisconsin. They relied on mobile laptops and did not have any standardized IT support, or IT management at their office locations. They also needed CIO assistance to develop an IT strategy in setting a technology direction.

How 411 I.T. Group Helped

By implementing a full managed IT department with CIO services, 411 I.T. Group determined the best cost-effective solutions to standardize The Pauquette Center for Psychological Services. 411 I.T. Group has worked with Pauquette Center for Psychological Services to phase out dated equipment from each office with modern hardware to help the staff and management do what they do best, drive health concerns and maximize treatment at each location..

Our solutions

  • Replaced current network infrastructure with managed enterprise grade firewall and wireless access points at all location.
  • Replace outdated OS with Window 10 Professional, secured by our AI driven antimalware and antivirus software, and supported and monitored by our 24/365 US based service desk in Plano Texas.
  • Moved archival data & programs from failing computers to modern-day server equipment.
  • Provide comprehensive online documentation of infrastructure that is available to the owner, management and our service desk.
  • All labor covered with no out of scope charges, for a predictable, flat monthly fee that they can easily factor into their budget each year.

Results, ROI & Future

By partnering with 411 I.T. Group and investing in our Managed IT Department solution for a predictable flat rate they can easily budget, their infrastructure has been standardized. With a properly organized and well documented IT infrastructure, secured with managed network hardware and Artificial Intelligence (AI), and supported 24/7/365 with our US based Service desk and nationwide onsite teams, The Pauquette Center for Psychological Services doesn’t need to worry about technology again. With 411 I.T. Group, we make IT Happen.